Return and Refund Policy

Return & Refund Policy – Musclewear

At Musclewear, we stand behind the quality of our products and want you to shop with confidence. Please read our Return & Refund Policy carefully to understand how returns, refunds, and replacements are handled.

1. Returns Eligibility

  • Returns are accepted within 7 days of the item being delivered.

  • Items must be unused, unwashed, unworn, and in original condition, including all tags and packaging.

  • Returns must be sent to Musclewear’s designated warehouse (return address will be provided after approval).

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.

⚠️ Items showing signs of wear, damage, or misuse will not be eligible for a refund.

2. Damaged or Defective Items

If your item arrives damaged or defective:

  • You must contact us within 14 days of delivery.

  • Clear photos or videos must be provided as proof.

Resolution Options:

  • Severely damaged items: Full refund or replacement

  • Partially damaged items: Partial refund or replacement
    (Minor issues such as loose threads or light wrinkles are not considered defects)

📦 Damage to outer packaging only is not eligible for a refund.

3. Incorrect or Missing Items

If you receive:

  • The wrong item, wrong color, or wrong size

  • A product with missing parts or accessories

We will offer:

  • A replacement, or

  • A refund, depending on the situation

Proof (photos and order details) must be submitted within 14 days of delivery.

4. Order Cancellations

  • Orders can be cancelled only if they have not yet been processed.

  • Once an order has entered processing or shipping, it cannot be cancelled.

  • Customized or special orders (if applicable) are non-cancellable once placed.

5. Refund Process

  • Once a returned item is received and inspected, we will notify you of the outcome.

  • Approved refunds are issued to the original payment method.

  • Refund processing times may vary depending on your payment provider.

  • Original shipping fees are non-refundable, unless the item is defective or incorrect.

6. Dispute & Claim Deadline

  • All return, refund, or replacement requests must be submitted within 14 days of delivery.

  • Requests submitted after this period will not be accepted.

7. Items Not Eligible for Return or Refund

We cannot offer refunds or returns for:

  • Items returned without approval

  • Items damaged due to misuse or wear

  • Orders confirmed as delivered but not collected due to incorrect address or failure to collect

  • Requests made after the 14‑day dispute window

8. How to Request a Return or Refund

To start a return or refund request, please contact us at:

📧 [your support email here]
Include:

  • Order number

  • Reason for request

  • Clear photos or videos (if applicable)

Final Note

Musclewear is built for athletes and competitors, and we do our best to resolve any issues fairly and efficiently. If you’re unsure about anything, reach out — we’ve got you, mate.